TERMS AND CONDITIONS

Arena Castillo loyalty program

The 'One Arena Club' loyalty program (hereinafter the program) is a customer loyalty program, owned by Arena Castillo.

Who can be part of the program?
Those individuals over 18 years of age who accept the terms of use and benefits of the program may be program holders.

PURPOSE OF THE PROGRAM
The purpose of the program is to reward and / or reward Arena Castillo guests with an additional discount applicable to their reservation and cumulative with other promotions, according to the particular conditions of each promotion. To enjoy this additional discount, the client will have to expressly indicate that he wishes to 'Enjoy the EXCLUSIVE discounts of the program' by activating the box in this section that is displayed in the second step of the reservation 'Personal data and payment of the booking'.

As part of your inclusion in the program, you will be sent information about promotions, exclusive offers and discounts, shipments that will be made through the mail marketing platform,

REQUEST TO LEAVE THE PROGRAM BY THE HOLDER
At any time, the owner may unsubscribe as the owner of the program. To do this, the owner must communicate it in writing via email to reservascastillo@arenahotelesfuerteventura.com, or by unsubscribing from any of the promotional emails received.

PRIVACY POLICY

Grupo Turístico Arena, S.L. informs the user that the purpose for which they will use the personal data collected in case of subscribing to the loyalty program will only be the sending of information about promotions and the application of the discounts offered and expressed in the section 'purpose of the program '.

The reservation through this modality will imply the express acceptance of the conditions of this program.

Conservation period:

We only keep your Personal Data for as long as we need it for the purpose for which it was collected. That is, we will proceed to eliminate them within the framework of the loyalty program, at the time you communicate to us by email reservascastillo@arenahotelesfuerteventura.com, your desire to unsubscribe from the loyalty program.

RIGHTS OF USERS SUBSCRIBED TO THE LOYALTY PROGRAM

In accordance with the rights conferred by current data protection regulations, you may exercise the rights of access, rectification, limitation of treatment, deletion, portability and opposition to the processing of your personal data as well as the consent given for the treatment of the same, directing your request to the postal address indicated above or to the email reservascastillo@arenahotelesfuerteventura.com

You can contact the competent Control Authority to present the claim that you consider appropriate.

CONSERVATION OF YOUR DATA
We only keep your Personal Data for as long as we need them for the purpose for which they have been collected with your express consent, in order to satisfy your needs or to comply with our legal obligations. To determine the data retention period of your Personal Data, we use the following criteria:
• Personal Data obtained when contacting us for a query or claim: during the time necessary to answer your query;
• Personal Data obtained by giving your consent for the sending of communications or for being necessary in accordance with the regulations: until the end of the purpose for which they were required occurs.
When we no longer need to use your personal data, it will be removed from our systems and records or anonymized so that we can no longer identify it.
If you have any questions about the way we treat and use your personal data or wish to exercise any of the rights provided, you can let us know by sending an email to reservascastillo@arenahotelesfuerteventura.com or by writing to the following address: Avenida Alcalde Francisco Berriel Jordan, 66 - 35610. Caleta de Fuste, Antigua (Spain).